Salon Kalista
36 rue de la croix blanche, 71400 AUTUN

Shipments


1. DELIVERY

Delivery for France, including Corsica and Monaco and Belgium.

  Preparation Transport delay Total delivery time
Monday to Friday The same day if received before 3:30 p.m.
Otherwise the next day
1-2 working days 1-2 jrs if order before 3:30 p.m.
2-3 jrs if order after 15:30
Sunday Monday 1-2 working days 2 to 3 days

The preparation time is subject to availability.


Delivery to other countries supplied by Kalista.

  Preparation Transport delay Total delivery time
Monday to Friday The same day if received before 3:30 p.m.
Otherwise the next day
3-8 working days 3-8 jrs if order before 3:30 p.m.
4-9 jrs if order after 15:30
Sunday Monday 3-8 working days 4 to 9 days

The preparation time is subject to availability.

Delivery is at the address specified by you when placing your order. It is performed by So Colissimo, Colissimo or Chronopost according to your choice and compatibility with the control of the carrier. The times indicated are usual average times and correspond to the processing time and delivery. Kalista Haircare not be held responsible for consequences due to delayed delivery.

Once your order is shipped, the delivery time varies depending on the selected carrier and the destination:
- In 2-5 days for Colissimo shipments in metropolitan France, including Corsica and Monaco ainssi than Belgium.
- In 4-8 days for Colissimo International shipments to other countries of the European Union.
- In 5-7 days for shipments Colissimo DOM (Guadeloupe, Guyana, Martinique, Reunion, St. Martin, St. Barthelemy, Mayotte, Saint Pierre and Miquelon).
- Within 10 to 14 days for Colissimo shipments territories (French Polynesia, New Caledonia, Wallis and Futuna).
- In 1-3 days for shipments Chronopost.

In case of items delivered at different dates given their availability, delivery time is based on the longest delay. Kalista Haircare however, reserves the right to split deliveries. The participation fee for processing and shipping will be charged for one shipment. In this case, an email will be sent.

In case of absence or delivery of your parcel impossibility (no guard, ...), your package postman leaves a notice giving the date and address of the post office where you can collect your parcel on presentation of an ID. As of the date stated on the calling card, you have 15 days to collect your parcel. After this period, the parcel is redirected by post-Kalista in haircare. You will be notified by mail. A fee of € 12 for fees must be paid before redelivery by contacting Customer Service.

If the Customer has entered an incorrect address when ordering, the Post Office will be unable to make delivery and the package will be returned by post to Kalista-haircare. You will be notified by mail. A fee of € 12 to cover the cost must be paid before redelivery by contacting Customer Service.

At any time, through the parcel number which is sent to you by post (eg No. 6A00330462579), you can follow your parcel by connecting to the site you www.coliposte.net to know where he is.


2. PROBLEMS WITH MAIL DELIVERY

In case of delay in delivery, 7 days minimum after the departure of our warehouses, you must let us know by email with the order number, so that our services require an investigation to the Post or any other carrier supported delivery.

An investigation can last up to 90 days from the date of commencement of the investigation. If during this period, the product is found, it will immediately re-routed to your home (most cases). If however the product is not found after the 90 days of investigation, the Post considers the package as lost. After this time, Kalista Haircare refund the amount of products affected.

Kalista Haircare disclaims any responsibility for the longer delivery times because of carrier, especially in case of loss of products or strike, thereby, no refund or compensation can be paid.


3. SHIPPING

So Colissimo and Colissimo delivery costs :

A contribution of only € 5.80 tax (4.84 HT) is billed for orders which amount is below 55 €.
From 55 € delivery is offered by Kalista-Haircare.

  Price of delivery depending on the amount of the order
  <€ 55 > € 55
Andorra € 4.84 Available
Austria € 4.84 Available
Belgium € 4.84 Available
Denmark € 4.84 Available
France € 4.84 Available
Germany € 4.84 Available
Ireland € 4.84 Available
Italy € 4.84 Available
Luxembourg € 4.84 Available
Netherlands € 4.84 Available
Portugal € 4.84 Available
Spain € 4.84 Available
Switzerland € 4.84 Available
United Kingdom € 4.84 Available

Rates in Euros HT

Colissimo: Delivery costs for other countries supplied by Kalista.

  Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8
  <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55
1kg € 8.78 € 3.61 € 10.69 € 5.52 € 11.06 € 5.89 € 14.10 € 8.93 € 14.40 € 9.23 € 14.44 € 9.27 € 16.54 € 11.73 € 20.40 € 15.23
2kg € 9.30 € 3.59 € 11.25 € 5.54 € 11.96 € 6.25 € 15.08 € 9.37 € 17.03 € 11.32 € 17.21 € 11.50 € 21.74 € 16.03 € 28.01 € 22.30
3kg € 9.86 € 3.61 € 11.89 € 5.64 € 12.94 € 6.69 € 16.13 € 9.88 € 19.76 € 13.51 € 20.10 € 13.85 € 27.04 € 20.78 € 35.78 € 29.53
4kg € 10.43 € 3.61 € 12.45 € 5.63 € 13.84 € 7.02 € 17.10 € 10.28 € 22.39 € 15.57 € 22.88 € 16.06 € 32.23 € 25.40 € 43.39 € 36.57
5kg € 10.95 € 3.56 € 13.05 € 5.66 € 14.78 € 7.39 € 18.11 € 10.72 € 25.16 € 17.77 € 25.80 € 18.41 € 37.57 € 30.17 € 51.15 € 43.76
6kg € 11.48 € 3.52 € 13.61 € 5.65 € 15.68 € 7.72 € 19.09 € 11.13 € 27.79 € 19.83 € 28.58 € 20.62 € 42.76 € 34.79 € 50.80 € 64.82
7kg € 12.00 € 3.47 € 14.25 € 5.72 € 16.65 € 8.12 € 20.14 € 11.61 € 30.49 € 21.96 € 31.43 € 22.90 € 48.02 € 39.49 € 66.45 € 57.92
8kg € 12.53 € 3.43 € 14.81 € 5.71 € 17.55 € 8.45 € 21.11 € 12.01 € 33.11 € 24.01 € 34.20 € 25.10 € 53.23 € 44.12 € 74.06 € 64.96
9kg € 13.05 € 3.38 € 15.38 € 5.71 € 18.45 € 8.78 € 22.09 € 12.42 € 35.74 € 26.07 € 37.16 € 27.49 € 58.59 € 48.92 € 81.86 € 72.19
10kg € 13.58 € 3.34 € 15.94 € 5.70 € 19.35 € 9.11 € 23.06 € 12.82 € 38.36 € 28.12 € 39.94 € 29.70 € 63.79 € 53.55 € 89.48 € 79.24
15kg € 16.58 € 4.88 € 19.05 € 7.35 € 24.38 € 12.68 € 28.58 € 16.88 € 50.36 € 38.66 € 53.14 € 41.44 € 87.08 € 75.37 € 123.98 € 112.28
20kg € 19.58 € 7.88 € 22.09 € 10.39 € 29.33 € 17.63 € 34.01 € 22.31 € 62.44 € 50.74 € 67.09 € 55.39 € 111.04 € 99.34 € 159.23 € 147.53
25kg € 22.58 € 10.88 € 25.13 € 13.43 € 34.28 € 22.58 € 39.49 € 27.79 € 74.44 € 62.74 € 80.29 € 68.59 € 134.33 € 122.62 € 193.73 € 182.03
30kg € 25.58 € 9.62 € 28.16 € 12.20 € 39.23 € 23.27 € 44.93 € 28.97 € 86.44 € 70.48 € 93.49 € 77.53 € 157.62 € 141.66 € 228.23 € 212.27

Rates in Euros HT

Zone 1:

Zone 2:

Zone 3:

Zone 4: Finland, Norway and Sweden.

Zone 5: Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia and Slovenia.

Zone 6: Albania, Algeria, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Latvia, Liechtenstein, Lithuania, Libya, Macedonia, Malta, Morocco, Mauritania, Moldova, Montenegro, Romania, Russia, Western Sahara, Serbia, Ukraine and Tunisia.

Zone 7: South Africa, Angola, Saudi Arabia, Bahrain, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Union of Commores, Democratic Republic of Congo, Republic of Congo, Cote d ' Ivoire, Djibouti, Egypt, United Arab Emirates, Eritrea, United States, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Iraq, Iran, Israel, Jordan, Kenya, Kuwait, Kurdistan, Lebanon, Lesotho , Liberia, Madagascar, Malawi, Mali, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Rwanda, Senegal, Sierra Leone, Sudan, South Sudan, Swaziland, Syria, Tanzania, Chad, Togo, Turkey, Yemen, Zambia and Zimbabwe.

Zone 8: Afghanistan, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Bhutan, Bolivia, Brazil, Cambodia, Chile, China, Colombia, North Korea, South Korea, Costa Rica, Cuba, Ecuador, Georgia, Guatemala, Honduras, India, Indonesia, Jamaica, Japan, Kazakhstan, Laos, Malaysia, Mexico, Mongolia, Nepal, Nicaragua, New Zealand, Pakistan, Panama, Paraguay, Peru, El Salvador, Samoa, Singapore, Thailand, Turkmenistan, Uruguay, Venezuela and Vietnam.

Chronopost (Chrono 13): shipping costs for metropolitan France, including Corsica and Monaco:

  Price of delivery depending on the amount of the order
  <€ 55 > € 55
1kg € 11.30 € 5.50
2kg € 12.00 € 6.20
3kg € 12.70 € 6.90
4kg € 13.30 € 7.50
5kg € 14.00 € 8.20
6kg € 14.70 € 8.90
7kg € 15.40 € 9.60
8kg € 16.10 € 10.30
9kg € 16.80 € 11.00
10kg € 17.40 € 11.60
11kg € 18.10 € 12.30
12kg € 18.80 € 13.00
13kg € 19.50 € 13.70
15kg € 20.80 € 14.40
16kg € 21.50 € 15.00
17kg € 22.20 € 15.70
18kg € 22.90 € 16.40
19kg € 23.60 € 17.10
20kg € 24.30 € 17.80
21kg € 24.90 € 18.50
22kg € 25.60 € 19.10
23kg € 26.30 € 20.50
24kg € 27.00 € 21.20
25kg € 27.70 € 21.90
26kg € 28.40 € 22.60
27kg € 29.00 € 23.20
28kg € 29.70 € 23.90
29kg € 30.40 € 24.60
30kg € 31.10 € 25.30

Prices in Euros

Chronopost (Chrono Express) shipping costs for other countries supplied by Kalista:

  Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8 Zone 9
  <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55 <€ 55 > € 55
1kg € 15.80 € 10.00 € 19.60 € 13.80 € 30.30 € 24.50 € 35.00 € 29.20 € 43.60 € 37.80 € 43.90 € 38.10 € 50.90 € 45.10 € 27.80 € 22.00 € 37.20 € 31.40
2kg € 18.50 € 12.70 € 24.30 € 18.50 € 38.30 € 32.50 € 40.60 € 34.80 € 52.90 € 47.10 € 57.00 € 51.20 € 61.60 € 55.80 € 35.70 € 29.90 € 51.80 € 46.00
3kg € 21.20 € 15.40 € 29.00 € 23.20 € 46.20 € 40.40 € 46.20 € 40.40 € 62.20 € 56.40 € 70.10 € 64.30 € 72.40 € 66.60 € 43.60 € 37.80 € 66.40 € 60.60
4kg € 25.40 € 19.60 € 33.80 € 28.00 € 54.20 € 48.40 € 51.80 € 46.00 € 71.50 € 65.70 € 83.10 € 77.30 € 83.10 € 77.30 € 51.40 € 45.60 € 81.00 € 75.20
5kg € 29.50 € 23.70 € 38.50 € 32.70 € 62.10 € 56.30 € 57.50 € 51.70 € 80.90 € 75.10 € 96.20 € 90.40 € 93.80 € 88.00 € 59.30 € 53.50 € 95.60 € 89.80
6kg € 33.70 € 27.90 € 43.20 € 37.40 € 70.10 € 64.30 € 63.10 € 57.30 € 90.20 € 84.40 € 109.20 € 103.40 € 104.60 € 98.80 € 67.20 € 61.40 € 110.20 € 104.40
7kg € 37.80 € 32.00 € 48.00 € 42.20 € 78.00 € 72.20 € 68.70 € 62.90 € 99.50 € 93.70 € 122.30 € 116.50 € 115.30 € 91.60 € 75.10 € 69.30 € 124.70 € 118.90
8kg € 42.00 € 36.20 € 52.70 € 46.90 € 86.00 € 80.20 € 74.30 € 68.50 € 108.90 € 103.10 € 135.30 € 129.50 € 126.10 € 120.30 € 83.00 € 77.20 € 139.30 € 133.50
9kg € 46.20 € 40.40 € 57.40 € 51.60 € 94.00 € 88.20 € 79.90 € 74.10 € 118.20 € 112.40 € 148.40 € 142.60 € 136.80 € 131.00 € 90.90 € 85.10 € 153.90 € 148.10
10kg € 50.30 € 44.50 € 64.50 € 58.70 € 102.00 € 96.20 € 85.60 € 79.80 € 127.50 € 121.70 € 161.50 € 155.70 € 147.60 € 141.80 € 98.80 € 93.00 € 168.50 € 162.70

Prices in Euros

Zone 1: Germany, Belgium, Luxembourg and the Netherlands.

Zone 2: Austria, Denmark, Finland, United Kingdom, Greece, Ireland, Italy, Portugal and Sweden.

Zone 3: Bulgaria, Cyprus, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia and Czech Republic.

Zone 4: Albania, Andorra, Armenia, Belarus, Bosnia and Herzegovina, Croatia, Georgia, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro and Norway.

Zone 5: Argentina, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Cuba, Ecuador, USA, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Uruguay and Venezuela.

Zone 6: South Africa, Algeria, Angola, Saudi Arabia, Azerbaijan, Bahrain, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Union of Commores, Democratic Republic of Congo, Republic of Congo, Cote d ' Ivoire, Djibouti, Egypt, United Arab Emirates, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Equatorial Guinea, Guinea-Bissau, Iraq, Iran, Israel, Jordan, Kenya, Kuwait, Kurdistan, Lebanon, Liberia, Libya, Madagascar , Malawi, Mali, Mauritania, Morocco, Mozambique, Namibia, Niger, Nigeria, Oman, Qatar, Rwanda, Somalia, Sudan, Swaziland, Syria, Tanzania, Chad, Togo, Turkey, Yemen, Zambia and Zimbabwe.

Zone 7: Australia, Bangladesh, Bhutan, Cambodia, China, North Korea, South Korea, India, Indonesia, Japan, Kazakhstan, Laos, Malaysia, Nepal, New Zealand, Pakistan, Panama, Paraguay, Peru, Samoa , Singapore, Thailand, Turkmenistan and Vietnam.

Zone 8: Guadeloupe, Martinique, Réunion, Saint-Martin and Saint-Barthélemy.

Zone 9: Guyana, Mayotte, Saint Pierre and Miquelon, French Polynesia and Wallis and Futuna.


4. ORDER TRACKING

At each stage of processing your order, an email is automatically sent to you for a real-time monitoring. To follow online and at any time the status of your order, simply log into our website and view your order in the list of orders available from your account page.


5. RETURNS

If a product does not comply with the order or if it is damaged or defective, you can return your product under the conditions * listed here.
The product must be intact and in its original condition, in its packaging, with accessories and instructions. It must not have been used.

- Proceeds received for less than 14 days: Kalista will refund your product purchase price (amount shown on your invoice) via the original payment method.
- Proceeds received for more than 14 days and less than two months: Kalista will exchange your product or the awarding of a credit in an amount equal to the purchase price of your product (amount shown on your invoice) used on www.kalista-haircare.com.
- Proceeds received for over 2 months: No exchange or refund will be done.

 

  
The return will be supported only for the following countries: Germany, Belgium, Netherlands, Luxembourg, UK, Ireland, Italy, Spain*, Austria, Poland, Czech Republic, Slovakia, Slovenia, Finland. (*Excluding specific territories). For all other countries, the return costs will be at your expense.


How to proceed ?

1. Prepare your product for return:
- Pack it up so that it is protected during transport, ideally in the original package
- Fill out the return form (found in your package) and drag it with your product.

2. Send your package
- Glue the postal return label received by email on your request.

3. Upon receipt of your package by Kalista:
The product is verified.
- If he meets the conditions of return, we proceed to a refund via the original payment method or the creation of a credit line.
- If it does not meet the conditions of return, we will not make a refund and will send it.

Upon receipt of your goods, refund, exchange or credit will be made within 10 working days.

Failing to comply with the procedure described above and within the time specified, the user can make any claim for any reason whatsoever, the products are deemed delivered in accordance with the order and free from defects.


* For all the conditions of return and refund, please refer to the terms and conditions.

 

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