Terms of Sales
The Kalista-haircare.com site is the property of the company LP, whose registered office is located 28, Rue Nicephore Niepce 71400 AUTUN FRANCE (SAS LP registered with the trade and Chalon-sur-Saône Companies under number 511 782 120, VAT number FR11511782120).
These general conditions of sale are intended to govern the contractual relationship between the company and the end customer LP, site user Kalista-haircare.com. Any order placed on our site implies acceptance thereof, which are intended to lay down rules on sales and the rights and obligations thereunder.
The contract of sale of property purchased on the site consists of general terms and conditions applicable at the time of the order and the purchase order. You are invited to read these before confirming your order. Furthermore, you acknowledge that you have full legal capacity to engage you under these terms and conditions.
2. PRODUCTS SITE
The essential characteristics of products and services offered for sale are presented on the site. The photographs, texts and data sheets (provided by the manufacturers and manufacturers) are the property of Kalista-haircare.com.
3. PERIOD OF VALIDITY OF OFFERS SALE
Our product offerings and prices are offered for sale over defined time periods.
4. PRODUCT PRICE
The prices listed on the site are Kalista-haircare.com in Euros and do not include shipping costs. They can be changed at any time without notice. At this price, it should be added transportation costs calculated based on the nature of the items ordered and the selected carrier. Shipping costs are specified in the order summary that precedes the validation.
The prices are those applied at the time of the order.
All orders will be charged all taxes (TTC) except for orders destined for overseas territories to be billed excluding taxes. Outside the European Union or in the overseas territories, and according to the laws in force in the delivery area, fees and customs duties and taxes may be claimed by them to the Customer.
The promotional offers are valid only within the limit of the period of validity of the offer concerned. Our promotional offers by email are only valid once per customer. Promotional codes can not be combined with each other and not applicable to products already discounted or on sale.
To submit an order, you need to login first. For this, you fill as indicated provided to you online, a form made available where you do include the information needed to identify you, including your full name, phone numbers, addresses and e-mail.
Then you definitely submit your order by clicking the "Confirm Order" button to show your commitment and acceptance of general conditions of sale. From that moment, the order is recorded, and an order number is communicated to you and confirmation on the screen and / or email. The data recorded by the LP, are evidence of the nature, content and date of the order.
5.2. Change order
When ordering changes after online validation, you are invited to contact our customer service by mail or telephone to the contact us section.
5.3. Purchases as a professional
To order for professional use, you are prompted to register an account and enter your VAT number if applicable. Lp company can not be held liable for any damages whatsoever (late delivery, downtime due to power failure ...) on the company's business.
5.4. Transaction Security
In order to secure transactions on our site and to fight against fraud credit card, the information transmitted in connection with your order is automatically analyzed by the secure e-transactions Crédit Agricole to determine the highest level of reliability .
That is why we are likely to ask you, by email, to justify your identity and your home, this in order to protect you from fraudulent transactions. Through these justifications, we guarantee better security, by ensuring that you are the owner of the card used.
Special Note: due to trade agreements, Kalista-haircare.com can deliver more than 6 items of the same reference for a single command.
6. METHOD OF PAYMENT
6.1. By credit card
(Carte Bleue, Visa, Eurocard, Mastercard accepted in France). The validation of your order by credit card is mandated to pay the price including all taxes of the order.
With SSL, you can securely transmit the type of card (Carte Bleue, Visa, Eurocard, Mastercard), the number of the bank card, expiry date, name of the card holder (name listed as such on the card) and the cryptogram present on the back of the card.
Trade between the E-transactions server and you, via your computer are encrypted. Only the E-transactions server has knowledge of your credit card number: At no time will your confidential data in transit by our site.
6.2. By Paypal
This service is available for purchases amounting to less than € 8,000 in order.
The validation of the order by PayPal worth mandate to pay the tax inclusive price of the order.
6.3. By transfer
You send the proof of your transaction [email protected] mail to validate faster shipping your order.
Your order is shipped the same day of receipt of the transfer, you will immediately receive an email in which will be attached a tracking number. With this tracking number you can anytime track your package to find out where he is.
If the regulation does not reach us within ten days, the order is canceled.
This payment method is available if your order is registered and billed in the name of an individual for an amount below € 1000.
6.4. Payment terms
Kalista reserves the right to suspend or cancel any command execution and / or delivery, whatever its nature and level of execution in case of default in payment or partial payment of any amount due by Buyer, in the event of a payment incident or in case of fraud or attempted fraud concerning the use of the site Kalista-haircare.com, including in connection with previous orders.
7. PERIOD OF ORDER PROCESSING
In metropolitan France, including Corsica and Monaco: delivery of an order is 4 days maximum.
For the other countries of the European Union: the delivery of an order is 10 days maximum.
In case of force majeure delaying or preventing the delivery of goods, LP company is relieved of all responsibility. In all cases, delivery within the deadlines can intervene only if you update your obligations to the Company LP.
Any order cancellation, for whatever reason, and accepted by the Company LP is entitled to one refund of amounts paid. No compensation on cancellation may be requested.
A detailed invoice is downloadable on your account. The indication of the amount of VAT makes it possible for communities, companies and professionals to retrieve it.
9.1. Delivery method
Delivery is at the address specified by you when placing your order. It is made by Colissimo, So Colissimo, depending on your choice and compatibility with the control of the carrier. It can be made once the order is confirmed and the payment made in full (for paypal). The bank payment centers concerned have therefore possibly given their prior agreement to pay.
Furthermore, we reserve the option to refuse delivery to certain public places where security is not assured delivery (hotels, schools, restaurants bars etc.). Indeed, it is impossible to ensure clean hands in parcel delivery to the addressee in these places. In this case, the delivery may be made pending at the post office of your choice.
9.2. Shipping Time
Once your order is shipped, the delivery time varies depending on the selected carrier and the destination:
- In 2-5 days for Colissimo shipments in metropolitan France, including Corsica and Monaco ainssi than Belgium.
- In 4-8 days for Colissimo International shipments to other countries of the European Union.
- In 5-7 days for shipments Colissimo DOM (Guadeloupe, Guyana, Martinique, Reunion, St. Martin, St. Barthelemy, Mayotte, Saint Pierre and Miquelon).
- Within 10 to 14 days for Colissimo shipments territories (French Polynesia, New Caledonia, Wallis and Futuna).
- In 1-3 days for shipments Chronopost.
10. RIGHT TO SHRINK, RETURN A PRODUCT / ORDER
10.1. Law and legal withdrawal period
10.1.1 time of exercise of the legal right of withdrawal
If all or part of the order does not suit you, you have a period of 14 days from the receipt of your order date to exercise your legal right of withdrawal (pursuant to Articles L.121-21 et seq of the Consumer Code) without having to explain its decision, and to return the the product (s). When the fourteen day period expires on a Saturday, Sunday or a holiday or holiday, it is extended to the next business day.
10.1.2 Conditions of exercise of the legal right of withdrawal
The procedures for exercising the legal right of withdrawal is described in section 10.3 of these Conditions of Sale.
10.1.3 Products excluded from the legal right of withdrawal
In accordance with Article L.121-21-8 of the French Consumer Code, the right of withdrawal may be exercised for orders for the supply of goods which were unsealed after delivery and can not be returned to hygiene or health protection reasons. Consequently Buyer is alerted to the fact, that he can not assert his legal right of withdrawal on products which were unsealed by the latter and by including a new marketing Kalista present risks to health reasons or health protection for consumers (eg care or makeup products).
10.1.4 Consequences of the exercise of the legal right of withdrawal
If the products are subject of the legal right of withdrawal, the Buyer exercising his right of withdrawal in accordance with this section in terms of time and product return policies, will be refunded for returned goods as well as fresh Delivery of the order within 14 days from the date of receipt of returned products. In case the amount of the order was paid by chéques gifts, reimbursement will be made by check for the amount of the returned products.
10.1.5 Return by mail or parcel
Send the product (s) with the postal return label which will be sent by email on your request.
Return shipping costs are offered by Kalista.
10.2. Law and delay Back Kalista
Anxious to ensure the satisfaction of its Buyers and control recipients, Kalista accept the return by post the products ordered on the website of Kalista beyond the legal deadline recalled above in 10.1.1, as provided below after (hereinafter 'Law Kalista Back ").
10.2.1 Exercise Period law Back Kalista
Beyond the statutory period of 14 days, the Purchaser or the recipient of the order has two (2) months from the date of receiving the order to return its products.
10.2.2 Conditions of exercise of the right of Kalista Back
The procedures for exercising the right Back Kalista are described in section 10.3 of these Conditions of Sale.
10.2.3 Products excluded from the right to Kalista Back
Back Kalista the right can not be exercised for orders for the supply of goods which were unsealed after delivery and can not be returned for hygiene or health protection reasons.
Consequently Buyer is alerted to the fact, he can not exercise his right of Kalista Back on products which were unsealed by the latter and by including a new marketing Kalista present risks to health reasons or health protection for consumers (eg care or makeup products).
10.2.4 Consequences of the exercise of Kalista Back
Return shipping costs remain the responsibility of the buyer or the recipient of the order if it is the latter that carries the right to Back Kalista, except in case of return due to lack of conformity of products delivered over the control or in the event of damaged product.
Return shipping costs are offered by Kalista.
10.3. Conditions of exercise of the legal right of withdrawal and the contractual right of withdrawal
The Purchaser or, where appropriate, the recipient of the order, must inform Kalista its willingness to withdraw from one of the following ways:
- Return the products concerned by post (mail / parcels, etc.) to the address indicated in Annex 1 of these Conditions of Sale,
- Contact Kalista of customer service within 14 days of receipt. In this case, the Purchaser may use the particular retraction model form annexed to these General Terms and mail to the following address KALISTA SAS LP, 28 RUE NICEPHORE NIEPCE BP 30026 71401 AUTUN FRANCE CEDEX or email to the following address: [email protected] If done so, in accordance with Article L.121-21-3 of the Consumer Code, the Purchaser agrees to return the products concerned within a maximum period of 14 days from the information made Kalista . In case of receipt of the products beyond the 14 days, Kalista information of the will of the Buyer to withdraw is considered to occur when the actual sending of products.
Kalista does not accept packages or letters sent postage due.
If the Buyer of the order does not prove that he actually performed the deposit of the product from a carrier, any risk related to the return of a product is the responsibility of the buyer or the recipient of the order.
11.1. Legal guarantees
All products on sale on the site benefit from the legal guarantee of conformity (as defined in Articles L211-4 and following of the Consumer Code) and the guarantee against hidden defects (as defined in sections 1641 of the Civil Code), allowing the buyer to return the products delivered free of charge defective or non-compliant.
11.1.1 Legal guarantee of conformity
The French Consumer Code provides as follows in terms of the legal guarantee of conformity: Article L211-4: "The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also answers the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility. "
Article L211-5: To comply with the contract, the product must:
1) Be suitable for the purpose usually associated with such a product and, where applicable:
- Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model,
- The features that a buyer might reasonably expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling.
2) Or present the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted.
Article L211-12: Action resulting from lack of conformity lapses two years after delivery of the goods.
11.1.2 warranty against hidden defects
The French Civil Code provides as follows in terms of implied warranty:
Article 1641 of the Civil Code: The seller must guarantee in respect of hidden defects of the thing sold which render it unfit for the use for which it was intended, or that decrease this use that the buyer would not acquired, or would have paid a lower price if he had known.
Article 1648 of the Civil Code: The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect. In the case provided for in Article 1642-1, the action must be lodged, under penalty of foreclosure, in the year following the date on which the seller may be discharged apparent defects or lack of conformity. "
As part of the legal guarantee against hidden defects, Kalista, depending on your choice, undertakes, upon evaluation of vice:
- Either to reimburse the full price of the returned product,
- Or to reimburse a part of the product price if the buyer decides to keep the product.
11.1.3 Disclaimer of Warranties
Excluded from warranty products modified, repaired, integrated or added by the Buyer. The guarantee will not play for obvious defects. The warranty does not support products damaged during transport or due to misuse.
11.2. Modalities for implementation of legal guarantees
When acting legal guarantee of conformity, the Purchaser:
- Granted a period of two years from delivery of the product to act,
- Can choose between repair or replacement of the goods subject to the conditions of costs provided for in Article L211-9 of the Consumer Code,
- Is offered to prove the existence of the lack of conformity of the property during the six months following the delivery of the goods. This period is extended to twenty-four months starting on 18 March 2016, except for used goods.
The legal guarantee of conformity is applicable irrespective of the commercial guarantee eventually granted.
The Buyer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between canceling the sale or reduction of the purchase price in accordance with Article 1644 of the Civil Code.
Inquiries concerning the legal guarantees, the buyer must contact Customer Service via the "Contact" page of Kalista opening hours of the service indicated in the "Contact" page of Kalista. These provisions do not exclude the right of withdrawal defined in Article 10 above.
12. PRIVACY AND DATA SECURITY BANK TRANSACTION
The site Kalista-haircare.com represented by SAS LP, is committed to protecting your personal data and your privacy.
SAS Kalista-haircare.com LP owns the site, and Crédit Agricole for securing and insurance payments, are the recipients of personal data for the settlement of orders. The Group is responsible for the automated processing of this data whose purpose is to define the level of analysis of a transaction and to fight against bank fraud.
The non-transmission of these data prevents the execution and analysis of your transaction.
The occurrence of unpaid invoices on the grounds of fraudulent use of a bank card will involve the inscription within a payment incident file implemented by Crédit Agricole, coordinates related to the command associated with unpaid invoice. An irregular declaration or anomaly may also be subject to a specific treatment.
Furthermore, to meet the fiscal and legal obligations, an electronic copy of each invoice will be retained for 10 years SAS LP.
According to the law relating to data, files and liberties of 6 January 1978, personal identifiable information of buyers may be subject to automated processing.
Kalista-haircare.com reserves the right to collect information on purchasers including using cookies, and, if desired, to transmit to business partners collected information.
Buyers may object to the disclosure of their details by notifying Kalista-haircare.com. Similarly, users have a right to access and correct data concerning them, according to the law of January 6, 1978.
The automated processing of information, including management of site users email addresses has been declared to CNIL on 09/07/2010 registered under the number 1441722.
13. JURISDICTION ATTRIBUTON
Contractual information is presented in French and the products offered for sale comply with French regulations. If necessary, it is your responsibility, as a foreign customer to check with local authorities the possibilities of use of the product that you plan to order. LP The company can not be engaged in case of non-compliance of a foreign country.